Thank you for contacting Xbox Customer Support! We are processing your request to repair your console. In the meantime, please read the IMPORTANT information below:
We have 3 shipping methods to get your console to us:
Where you receive an electronic mailing label
· You should receive a separate e-mail notification with instructions for printing the label. Follow the instructions below to ship your console to us using the electronic label.
· If you have not received your electronic label in your e-mail after 24 hours, please check your junk mail or spam folders in your email application. If the shipping label email is not present, please contact Xbox Support to verify your email address, or request an alternative shipping label.
· Use a sturdy package that is well padded to help protect the contents during the shipping process. The service centre will return the repaired or replaced components to you in our own packaging.
· Write your full return address and the Service Request number on the outside of the package.
Where you receive a paper label
· You should receive this in the next 3-5 days.
· Please package your console before this time.
· When UPS arrive, they will attach the label to the box immediately and take it away.
· Use a sturdy package that is well padded to help protect the contents during the shipping process. The service centre will return the repaired or replaced components to you in our own packaging.
· Write your full return address and the Service Request number on the outside of the package.
Where you receive a pre-paid shipping box
· You will receive an empty shipping box with further instructions included in the package.
· Below is the shipping information for the packaging materials.
o Carrier Name:
o Carrier Tracking Number:
· You can track the status of your package using the website and the tracking number provided above. (The tracking number may take up to 24 hours to activate).
What to do next
· Remove the Hard Drive if attached (Xbox 360 only). For more information on how to do this, see KB Article 906204.
· Remove any custom faceplates (Xbox 360 only). For more information on how to do this, see KB article 907331
· Remove any discs from the disc tray. For more information, see KB article 907532 or KB article 906935. For the original Xbox, see KB article 817396.
Do not:
· Do not write Xbox or Microsoft on the outside of the package.
· Do not use your original Xbox or Xbox 360 packaging to send your console to our Service Centre, as it will not be returned.
· Do not include any Games, Hard Drives, AV cables, Controllers or any other accessories with the console unless instructed by an Xbox Service Agent.
