Q. My account was in Silver status for awhile, how does that affect my tenure?
A. All the time you spend in Gold is cumulative and any time you spend in silver doesn’t count. For example if you created a gamertag on August 4th of 2007 but didn’t upgrade it to gold until February 14th of 2008; today the Gold Tenure would be 1 year because the account spent 6 months of it’s first year in Silver status.
Q. The article online says that if I had a 14 day break in my Gold account status, my tenure would reset! Is that true?
A. There is no “14 day gap in service” rule anymore. This was the original way tenure was calculated but we changed it. The KB article will be updated soon.